Privacy Policy

SXNow.com
Operated by UNIMEDSOFT INC

Effective Date: November 24, 2025

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1. INTRODUCTION

This Privacy Policy (“Privacy Policy”) describes the data protection practices of UNIMEDSOFT INC (“Company,” “we,” “us,” or “our”) when you visit our website SXNow.com (the “Website”) or use any services provided through the Website (collectively, the “Service”). This Privacy Policy is incorporated into our Terms of Use.

SXNow.com provides a platform that connects you with Ola Digital Health (“Telehealth Provider”), an independent telehealth company that facilitates telehealth consultations with licensed healthcare providers (“Providers”), prescription services, and related healthcare services. We do not provide medical services, medical advice, diagnoses, or treatment. All healthcare services are provided solely by the Telehealth Provider and its network of independent, licensed healthcare professionals.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICE.

2. IMPORTANT INFORMATION ABOUT HOW THE SERVICE WORKS

When you use our Website, you may provide certain health or medical information through integrated forms and questionnaires. These forms are provided and operated by our Telehealth Provider (Ola Digital Health) and are integrated into our Website for your convenience.

Information you submit through these integrated forms is collected directly by the Telehealth Provider. We maintain a Business Associate Agreement (“BAA”) with the Telehealth Provider, which governs the handling of Protected Health Information in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable regulations.

The Telehealth Provider is responsible for:
• Collecting and processing health information you submit through integrated forms
• Providing telehealth consultations through licensed healthcare Providers
• Prescription services and pharmacy coordination
• Payment processing for healthcare services
• Maintaining the privacy and security of your Protected Health Information

We do not process payments. All payment transactions are handled directly by the Telehealth Provider or its payment processors.

3. PROTECTED INFORMATION

In using the Service, you may provide certain health or medical information that may be protected under applicable laws. To the extent we are deemed a “business associate” under HIPAA, and solely in our role as a business associate, we may be subject to certain provisions of HIPAA with respect to “protected health information” as defined under HIPAA (“PHI”) that you provide through the Service.

Any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”) will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy.

Protected Information does not include information that has been de-identified in accordance with applicable laws.

The Telehealth Provider and its Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using the Service, you acknowledge receipt of the Notice of Privacy Practices from the Telehealth Provider.

For purposes of clarity, basic information such as name, email address, and phone number that you provide for general inquiries or communications with us (not through the telehealth intake forms) is not considered Protected Information and will be subject to this Privacy Policy.

4. THE INFORMATION WE COLLECT

4.1 Information Collected Through Automated Means

When you visit our Website, we and our service providers automatically collect certain information (“Usage Information”), including:

• Device Information: IP address, browser type and version, operating system, device identifiers, and hardware settings
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, platform type, and navigation patterns
• Location Information: General location (city, state, or zip code) based on your IP address
• Cookies and Similar Technologies: Information collected through cookies, pixels, web beacons, and similar tracking technologies

4.2 Information You Provide Directly to Us

When you contact us directly (such as through customer support inquiries), we may collect:

• Contact Information: Name, email address, and phone number
• Communications: The content of your messages and inquiries

4.3 Information Collected by the Telehealth Provider

When you complete health questionnaires, intake forms, or otherwise interact with the integrated telehealth forms on our Website, that information is collected directly by our Telehealth Provider (Ola Digital Health)—not by us. This may include:

• Health information and medical history
• Symptoms and treatment requests
• Identity verification information
• Payment and billing information

Such information is subject to the Telehealth Provider’s privacy policy and Notice of Privacy Practices.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar tracking technologies to collect Usage Information.

A cookie is a small text file placed on your device that enables us to recognize your device, store your preferences, understand how you use the Service, and deliver content tailored to your interests.

We may also use pixels (web beacons), which are small transparent images that collect information about your interactions with our Website and emails.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Website.
• Advertising Cookies: Used to deliver relevant advertisements and measure advertising effectiveness.

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Blocking cookies may affect your experience on our Website.

To opt out of interest-based advertising:
• Network Advertising Initiative: https://optout.networkadvertising.org
• Digital Advertising Alliance: https://optout.aboutads.info
• Google Ads Settings: https://adssettings.google.com

We honor Global Privacy Control (GPC) signals where required by applicable law.

6. HOW WE USE YOUR INFORMATION

We use the Usage Information and other non-Protected Information we collect for the following purposes:

• Provide and Manage the Service: To operate and maintain our Website and facilitate your connection to the Telehealth Provider
• Analytics and Improvement: To analyze usage patterns, understand user preferences, and improve our Service
• Advertising and Marketing: To deliver relevant advertisements and measure advertising effectiveness; to communicate with you about products and services that may interest you
• Security: To protect our Website and users from fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

7. HOW WE DISCLOSE YOUR INFORMATION

We may disclose information we collect in the following circumstances:

Telehealth Provider: We facilitate information disclosure between you and the Telehealth Provider to enable them to provide healthcare services to you through the Service. Information you submit through the integrated telehealth forms is collected directly by the Telehealth Provider.

Service Providers: We share information with third-party vendors who perform services on our behalf, such as website hosting, analytics, and advertising services.

Legal Requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, property, or safety.

Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Aggregate/De-Identified Data: We may aggregate and/or de-identify information so that it can no longer be linked to you. We may use and disclose such aggregate/de-identified information for any purpose.

We Do Not Sell Your Personal Information for monetary consideration.

8. CONSUMER HEALTH DATA (STATE LAW NOTICE)

This section applies to the extent required by applicable state law, including Washington’s My Health My Data Act, Nevada’s Consumer Health Data Privacy Law, and Connecticut’s Data Privacy Act, with respect to “consumer health data” as defined by such laws.

This section does not apply to Protected Health Information subject to HIPAA. Please refer to the Telehealth Provider’s Notice of Privacy Practices for information about such data.

Categories of Consumer Health Data We May Collect:

To the extent any information we collect could be considered consumer health data under applicable state laws, this may include information that identifies you as a consumer seeking healthcare services, such as your interactions with health-related pages on our Website.

Purposes for Collection:

We collect such information to connect you with the Telehealth Provider and to improve and market our Service.

Sharing of Consumer Health Data:

We may share consumer health data with:
• Our Telehealth Provider to facilitate your access to healthcare services
• Service providers who assist our operations
• Advertising partners as described in this Privacy Policy

We Do Not Sell Consumer Health Data.

Your Rights:

Depending on your state, you may have the right to:
• Confirm whether we collect your consumer health data
• Access your consumer health data
• Delete your consumer health data
• Withdraw consent for collection or sharing

To exercise these rights, contact us at Info@sxnow.com.

Geofencing:

We do not use geofencing technology around healthcare facilities to identify, track, or collect data from individuals seeking healthcare services.

9. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have certain rights regarding your personal information.

California Residents (CCPA/CPRA):

California residents have the right to:
• Know what personal information we collect, use, and disclose
• Delete personal information
• Opt out of the “sale” or “sharing” of personal information for targeted advertising
• Correct inaccurate personal information
• Non-discrimination for exercising privacy rights

Our use of advertising cookies may constitute “sharing” of personal information under California law. You may opt out by using our cookie controls, enabling GPC in your browser, or using the opt-out links in Section 5.

Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Other States:

Residents of states with comprehensive privacy laws have similar rights to access, correct, delete, and opt out of certain processing of their personal information.

To Exercise Your Rights:

Contact us at Info@sxnow.com. We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.

Please note that this Privacy Policy applies to your “personal information” as defined under applicable privacy laws, which is separate from “Protected Information” governed by HIPAA and the Telehealth Provider’s Notice of Privacy Practices.

10. ONLINE ANALYTICS AND ADVERTISING

We may use third-party analytics services (such as Google Analytics) to collect and analyze Usage Information. These services use cookies and similar technologies to help us understand how visitors use our Website.

To opt out of Google Analytics, you may install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

We may also work with advertising networks to deliver targeted advertisements based on your online activities. You can opt out of targeted advertising using the methods described in Section 5.

11. DATA SECURITY

We implement reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, and destruction. The Telehealth Provider maintains its own security measures, including encrypted data storage through HIPAA-compliant servers.

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.

12. DATA RETENTION

We retain Usage Information and other non-Protected Information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.

The Telehealth Provider maintains its own retention policies for Protected Information in accordance with applicable healthcare record retention laws.

13. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

14. CHILDREN’S PRIVACY

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time. We will post the revised Privacy Policy on our Website with a new effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

16. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

UNIMEDSOFT INC
Email: Info@sxnow.com
Website: https://sxnow.com